1.1. These Terms and Conditions (the "Terms") govern your access to and use of this website (the "Website") and its associated services (collectively, the "Service").
1.2. Please review these Terms carefully, as they set out significant rights and responsibilities related to your use of the Website. By accessing the Website or utilizing any part of the Service, whether as a guest or as a registered user with an account (“Account”), you acknowledge and agree to be legally bound by these Terms, including any amendments that may be posted periodically. If you do not accept these Terms, you must not use the Website or the Service.
1.3. The Service is operated by 3-102-936064 SOCIEDAD DE RESPONSABILIDAD LIMITADA, a limited liability company incorporated in the Republic of Costa Rica, with company registration number 3-102-936064 and registered address at Provincia 01 San Jose, Canton 01 San Jose, Distrito Carmen, Barrio Escalante, Avenida Siete, Calle Veintinueve, Edificio Dos Mil Novecientos Diez, Centro Corporativo AG. (the “Company”). The Company holds a gaming license issued by the State of Anjouan under the Computer Gaming Licensing Act 007 of 2005.
2.1. We reserve the right to modify or update these Terms (including any referenced or linked documents) at any time. You are advised to check this page regularly to review the most current version. Any changes become effective and binding immediately upon publication on the Website. If you do not agree with any amendments, you must immediately discontinue use of the Service. Continued use of the Website following the publication of revised Terms constitutes your acceptance of the changes. Bets placed before the effective date of the amended Terms will remain governed by the Terms in effect at the time those bets were made.
3.1. When using the Service, the Company reserves the right to accept or decline any registration application at its sole discretion and is not obliged to provide a reason for refusal.
3.2. Before using the Service, you must complete the registration form and agree to these Terms. To place bets or withdraw winnings, you may be required to become a verified customer, which can involve providing proof of identity and other documents as needed, such as a copy of your passport, driver’s license, or a recent utility bill showing your name and address. The Company may restrict or suspend account features until all required information is provided, in accordance with gaming regulations and anti-money laundering requirements. You will also need to fund your account using one of the payment methods indicated on the Website.
3.3. You are responsible for providing accurate contact information, including a valid email address, and for keeping this information up to date. All communications from the Company will be sent to your registered email address, and failure to maintain an active, correct email address may result in missed notifications or account suspension. The Company bears no liability for losses resulting from the use of your registered email address for communications. If you do not have a reachable email address, your account may be suspended until you provide one. If you intentionally provide false or inaccurate information, your account will be suspended, and legal action may be taken.
3.4. Each customer may only register one account. If it is determined that you have multiple accounts, including those operated by representatives or associated persons on your behalf, all related accounts may be closed immediately.
3.5. To verify financial standing and identity, the Company may request additional personal information or use third-party data providers. You will be informed of any information obtained from such sources.
3.6. Your password for the Service must be kept confidential. If the correct account information is provided, any activity (including bets, deposits, and withdrawals) is presumed to be by you. It is recommended to change your password regularly and not share it with anyone. You are responsible for any consequences resulting from failure to protect your password. If you suspect that your account or email has been compromised, you must notify the Company immediately and may be required to provide additional verification. Your account will be suspended as soon as such an incident is reported, but you remain responsible for all activity on your account until that time.
3.7. Transmitting any content or information from the Service to another party by screen capture or other similar methods is not permitted, nor may you display content in any altered format.
3.8. Upon registration, you may be able to use all available currencies on the Website for deposits, withdrawals, and bets. Some payment methods may not support all currencies, and a currency conversion calculator may be provided where applicable.
3.9. The Company is not obliged to open an account for you, and the Website’s sign-up page constitutes only an invitation to treat. The Company has sole discretion to decide whether or not to open an account and is not required to provide a reason for refusal.
3.10. Following submission of your application, the Company may request additional information or documentation to comply with regulatory and legal obligations.
4.1. Accounts may be operated in multiple currencies; balances and transactions will be shown in the currency used for each transaction.
4.2. The Company does not offer credit for the use of the Service.
4.3. Your account may be closed or suspended if you fail to comply with these Terms, if it is necessary to maintain the integrity or fairness of the Service, or if other reasonable grounds exist. Prior notice may not always be possible. In the event of closure or suspension due to non-compliance, any bets may be cancelled or voided, and funds in your account (including deposits) may be withheld.
4.4. The Company also reserves the right to close or suspend any account at any time without prior notice and return all funds. Contractual obligations that have already matured will be honoured.
4.5. The Company may refuse, restrict, cancel, or limit any wager at its sole discretion, including bets believed to have been placed fraudulently or to circumvent system regulations.
4.6. If any amount is credited to your account by mistake, it remains the property of the Company. Upon becoming aware of such an error, you will be notified, and the amount will be withdrawn from your account.
4.7. If your account becomes overdrawn for any reason, you are liable for the overdrawn amount.
4.8. You are required to promptly notify the Company of any errors relating to your account.
4.9. Gambling is intended for entertainment; you should stop if it is no longer enjoyable and never bet more than you can afford to lose. If you believe you have lost control over your gambling, you may request self-exclusion by contacting Customer Support using your registered email address. The account will be disabled within 24 hours of receipt of such a request and will remain inaccessible until you notify the Company otherwise.
4.10. Accounts may not be transferred, sold, or pledged to another person. This prohibition covers all account assets, including ownership, winnings, deposits, bets, rights, or claims connected to the account. No encumbrance, pledge, assignment, trading, brokering, or gifting of the account is permitted, whether involving individuals, companies, foundations, or associations.
4.11. To close your account, you must send a request from your registered email address to Customer Support via the Website.
By accessing the Website and using the Service, you agree to the following:
5.1. You are at least 18 years old, or have reached the legal age for gambling or gaming activities as defined by the laws applicable in your jurisdiction. We may request proof of age at any time.
5.2. You have the legal capacity to enter into binding agreements. If you lack legal capacity, you must not use the Website or the Service.
5.3. You reside in a jurisdiction where gambling is permitted and are not subject to any prohibition on online gambling. It is solely your responsibility to ensure your use of the Service is lawful.
5.4. You will not use VPNs, proxies, or any similar tools or devices to disguise or alter your true location.
5.5. You are the authorized user of any payment method used on the Service.
5.6. All payments made to us are in good faith; you will not attempt to reverse, cancel, or take any action that could result in a payment being reversed by a third party.
5.7. You accept the risk of losing all or part of the funds you deposit in accordance with these Terms and assume full responsibility for any such loss.
5.8. You will not use any information obtained unlawfully in the jurisdiction where a bet is placed.
5.9. You act solely on your own behalf, as a private individual, and not for commercial purposes or on behalf of any third party.
5.10. You will not attempt to manipulate any aspect of the Service in bad faith or in any manner that could undermine the integrity of the Service or the Company.
5.11. You will always act in good faith towards the Company and in relation to all bets placed using the Service.
5.12. Neither you nor any of your employees, agents, or family members are registered as an Affiliate in our Affiliate program.
6.1. You are not permitted to use the Service if you are under 18 years of age (or under the legal age of majority as determined by your jurisdiction), if you lack legal capacity, or if you are acting on behalf of a person who does not meet these criteria.
6.2. Attempting to cheat, collude, or otherwise obtain an unfair advantage over other users, or scraping odds and violating intellectual property rights, is strictly prohibited. Any unlawful activity or use of the Service is not allowed. You may not use the Service to collect information about other users, including nicknames or email addresses, by any means, such as spam or unauthorized linking.
6.3. Disrupting or interfering with the activities of other users or the normal operation of the Service is prohibited. Unsolicited advertisements, affiliate links, and similar solicitations may be removed at our discretion without notice.
6.4. Employees of the Company, as well as those affiliated with its licensees, distributors, subsidiaries, agencies, contractors, media partners, and their immediate family members, may not use the Service for real money without written consent from the Company Director or CEO. Any violations will result in the termination of the account and forfeiture of any bonuses or winnings.
6.5. Transferring or selling your account to another person, or acquiring a player account from someone else, is not permitted. Transferring funds between player accounts is also prohibited.
6.6. The Company reserves the right to immediately terminate your Account if you use the Service for unauthorized purposes, and legal action may be taken where applicable.
6.7. The Service is not available to individuals located in, or residing in, any country where online gambling is prohibited, nor to residents or persons accessing from the following jurisdictions: Austria, France (including its territories), Germany, Netherlands (including its territories), Spain, Union of Comoros, United Kingdom, USA (including its territories), all FATF Blacklisted countries, or any other jurisdiction restricted by the Anjouan Offshore Financial Authority.
7.1. All deposits must be made from an account, payment system, or credit card registered in your own name. If you deposit funds in a currency other than your account currency, the deposit will be converted at the daily exchange rate provided by oanda.com, or at the prevailing rate of the Company’s bank or payment processor. Be aware that some payment providers may charge additional currency exchange fees, which will be deducted from your deposit amount.
7.2. Fees and charges may apply to deposits and withdrawals, as detailed on the Website. In most cases, the Company absorbs transaction fees for deposits. You are responsible for any bank charges incurred when depositing funds.
7.3. The Company is not a financial institution and uses third-party electronic payment processors for processing credit and debit card deposits. Deposits made by credit or debit card will be credited to your account only upon receipt of authorization from the payment issuer. If authorization is not received, your account will not be credited.
7.4. You agree to pay all amounts due to the Company or payment providers in connection with your use of the Service. You must not initiate charge-backs, cancel, or otherwise reverse any deposits; if you do, you must reimburse the Company for such unpaid deposits and any expenses incurred during collection. Any winnings resulting from such reversed funds will be forfeited. Your player account is not a bank account and is not protected or insured by any deposit or banking insurance system, nor does it bear interest.
7.5. If you accept a promotional or bonus offer by entering a bonus code during deposit, you agree to the Terms of Bonuses and the terms of each specific promotion.
7.6. Funds originating from illegal, unauthorized, or criminal activity must not be deposited with the Company.
7.7. If you deposit by credit card, it is recommended to retain a copy of your transaction records and a copy of these Terms.
7.8. Internet gambling may be illegal in your location; if so, you are not authorized to use your payment card for deposits on this site. It is your responsibility to understand the laws regarding online gambling in your country of residence.
8.1. The Company cannot guarantee successful withdrawal processing or refunds if you violate the restricted use provisions regarding jurisdiction or residency.
8.2. You may request a withdrawal of any available and cleared funds in your player account, provided you follow the Company’s withdrawal procedures. The minimum withdrawal per transaction is €10 (or equivalent in another currency), except in cases of account closure, where the full balance may be withdrawn.
8.3. Where your balance is at least ten times greater than your total deposits, monthly withdrawals are limited to €5,000 (or currency equivalent). Otherwise, the maximum monthly withdrawal is €10,000.
8.4. No withdrawal fees are charged if you have wagered (rolled over) your deposit at least once. If not, the Company may deduct an 8% fee, with a minimum of €4 (or equivalent), to comply with anti-money laundering regulations.
8.5. Withdrawals must be made to the original payment method used for your deposit. The Company may, at its discretion, allow withdrawals to other payment methods, but additional security checks will apply.
8.6. If you are unable to access your account but wish to withdraw funds (for example, if your account is dormant, locked, or closed), you should contact Customer Service.
8.7. Before processing any withdrawal, the Company may require identity verification, including photo ID, proof of address, or other methods such as a selfie or a verification call. The Company also reserves the right to perform such verification at any time during your relationship.
9.1. You are fully responsible for ensuring that all payments owed to the Company are made in good faith and in full. You must not attempt to reverse any payments or take actions that would cause a payment to be reversed by a third party to avoid legitimate liabilities. If a payment is reversed or denied, you agree to reimburse the Company for the amount, as well as any resulting losses or expenses. The Company may also apply an administrative fee of €50 (or equivalent) for each charge-back, denial, or reversal.
9.2. The Company may use third-party electronic payment processors and merchant banks to handle your payments. By making payments, you agree to be bound by the terms and...
9.3. All transactions on the Website may be monitored to prevent money laundering or terrorist financing. Any suspicious transactions will be reported to the relevant authorities
10.1. If there is an error or malfunction in the Company’s systems or processes, all related bets will be voided. You are required to notify the Company immediately upon discovering any error in the Service. The Company is not liable for any direct or indirect losses, expenses, or claims resulting from errors, bugs, viruses, or malfunctions, and reserves the right to void affected games or bets and take corrective action as necessary.
10.2. While every effort is made to ensure the accuracy of bookmaker lines, if a bet is accepted at odds that are clearly incorrect or materially different from the general market due to human or system error, the Company reserves the right to cancel or void the wager, including wagers made after an event has started.
10.3. The Company is entitled to recover any amount paid to you in error and adjust your account to correct mistakes, such as incorrect pricing or incorrect event results. If your account lacks sufficient funds to correct the error, you are required to pay the outstanding amount. The Company also reserves the right to cancel, reduce, or delete any pending bets placed with erroneously credited funds.
11.1. The outcome of an event will be determined based on the settlement date, and only results valid on that date will be recognized for wagering purposes.
11.2. All posted results become final after 72 hours. During this period, results may only be amended in cases of human or system error, or if the source of the results made a mistake. No disputes or corrections will be accepted after this timeframe.
11.3. If the governing body of a match overturns a result within the payout period, all bets will be refunded.
11.4. For games where a draw option is offered, all bets on team win or loss are considered lost if the match ends in a draw. If no draw option is available, all bets are refunded in the event of a draw, unless extra time is played and counted towards the outcome.
11.5. If the Company is unable to validate a result (for example, if the broadcast feed is interrupted and verification is impossible), wagers on the event may be deemed invalid and refunded at the Company’s discretion.
11.6. Minimum and maximum wager amounts are determined by the Company and may be changed at any time without notice. The Company also reserves the right to set individual account limits.
11.7. Customers are solely responsible for their account transactions. Once a transaction is complete, it cannot be changed or reversed. The Company is not liable for missing or duplicate wagers, and will not entertain requests to correct such issues. Customers are encouraged to review their transactions after each session.
11.8. If a matchup occurs between the correct teams, the wager will stand, regardless of how the league header is displayed on the Website.
11.9. The start dates and times listed for eSports matches are for reference only and may not be accurate. If a match is suspended or postponed and not resumed within 72 hours of the scheduled start, bets will be refunded unless the wager is on a team or player advancing or winning a tournament, in which case all such bets remain valid.
11.10. If an event is posted with the wrong date, all wagers stand based on the date provided by the governing body.
11.11. If a team uses substitute players, the result remains valid, as the use of substitutes is the team’s decision.
11.12. The Company reserves the right to remove events, markets, or other products from the Website at any time.
11.13. Detailed sports betting rules are available on a separate page: SPORTS BETTING RULES.
12.1. All communications or notices you wish to provide under these Terms must be submitted using the Customer Support form available on the Website.
12.2. The Company may communicate with you by posting notices on the Website and/or sending messages to the registered email address associated with your account. The method of communication will be determined at the Company’s discretion, unless otherwise specified in these Terms.
12.3. All communications between you and the Company must be in writing, in English, and sent to or from the registered email address listed in your account.
12.4. From time to time, the Company may contact you by email with information about betting opportunities, promotions, or other updates. By registering on the Website, you agree to receive such emails. You may opt out of promotional communications at any time by submitting a request to Customer Support.
13.1. The Company is not liable for any failure or delay in providing the Service that results from events beyond its reasonable control, even when reasonable preventative measures have been taken. Such events may include acts of God, labor disputes, power outages, actions or failures of government or authorities, disruptions of telecommunication services, or delays and failures caused by third parties. In such cases, the Company reserves the right to cancel or suspend the Service without incurring liability for any resulting loss or damage you may suffer.
14.1. To the extent permitted by applicable law, the Company is not responsible for any reasonably foreseeable loss or damage, whether direct or indirect, that you may incur as a result of the Company’s failure to fulfill its obligations under these Terms, unless such failure arises from a duty imposed by law (such as causing death or personal injury by negligence). The Company is not liable where the failure is due to your own fault, a third party not connected to the performance of these Terms, or events that could not have been foreseen or prevented even with reasonable care. The Service is intended for personal, consumer use only, and the Company assumes no liability for any business-related losses.
14.2. If the Company is found liable for any event under these Terms, its total aggregate liability to you will not exceed the lesser of: (a) the value of bets or wagers you placed in connection with the relevant product or event that gave rise to the liability, or (b) €500 in total.
14.3. You are strongly advised to ensure that the Service is suitable and compatible with your computer equipment before use, and to take appropriate precautions against harmful software, including the installation of antivirus protection.
15.1. If the Company suspects, or is notified, that you are under 18 years of age (or under the legal age of majority in your jurisdiction) at the time of placing bets, your account will be suspended to prevent further activity or withdrawals. The Company will investigate whether you have been gambling as an agent for, or on behalf of, someone underage. If it is determined that you were, are, or have acted as an agent for a person under the required age:
15.2. This policy also applies if you are over 18, but are gambling in a jurisdiction that specifies a higher minimum age for legal betting, and you are below that minimum age.
15.3. If the Company suspects you are in breach of these provisions or are attempting to rely on them fraudulently, it reserves the right to take all necessary investigative and legal actions, including informing law enforcement authorities.
16.1. The Company will pursue both criminal and contractual action against any customer involved in fraud, dishonesty, or other criminal acts. Payments may be withheld from any customer suspected of such activities. You are required to indemnify the Company and pay on demand for all costs, charges, or losses, whether direct, indirect, or consequential, incurred by the Company as a result of your fraud, dishonesty, or criminal conduct. This includes, but is not limited to, loss of profit, business, or reputation.
17.1. Any unauthorized use of the Company’s name or logo may result in legal action.
17.2. The Company exclusively owns all rights to the Service, including its technology, software, business systems, and odds. You are not permitted to use your personal profile for commercial purposes, such as selling status updates to advertisers. When choosing a nickname for your account, the Company reserves the right to remove or reclaim it if deemed necessary.
17.3. You may not use the Company’s URL, trademarks, trade names, trade dress, logos, or odds in connection with any product or service that is not provided by the Company, or in any manner likely to cause confusion or that disparages the Company.
17.4. Except as explicitly permitted in these Terms or on the Website, no rights, licenses, titles, or interests in the Company’s systems or trademarks are granted to you. All such rights are reserved by the Company and its licensors. You may not use automated or manual tools to monitor or copy content from the Service. Any unauthorized use or reproduction may result in legal action.
18.1. Subject to your compliance with these Terms, the Company grants you a non-exclusive, limited, non-transferable, and non-sublicensable license to access and use the Service for your personal, non-commercial purposes only. This license terminates automatically if your agreement with the Company under these Terms ends.
18.2. Except for your own content, you may not modify, publish, transmit, sell, reproduce, distribute, perform, display, create derivative works from, or otherwise exploit the Service or its content, unless expressly permitted by these Terms or on the Website. No information or content from the Service may be altered, merged with other data, or published in any form, including screen or database scraping or any activity intended to collect, store, reorganize, or manipulate such information.
18.3. Any violation of this section may also infringe the intellectual property or proprietary rights of the Company or third parties, and may expose you to civil and/or criminal liability.
19.1. To protect all users, posting any content or engaging in any conduct on the Service that is unlawful, inappropriate, or otherwise undesirable is strictly prohibited (“Prohibited Behaviour”).
19.2. If you engage in Prohibited Behaviour, or if the Company determines at its sole discretion that you are doing so, your account and access to the Service may be terminated immediately and without notice. Legal action may also be taken against you by the Company, other users, third parties, or enforcement authorities.
19.3. Prohibited Behaviour includes, but is not limited to:
19.4. This list is not exhaustive and may be updated by the Company at any time. The Company reserves the right to investigate and take any action deemed appropriate, including deleting user content, terminating accounts, or pursuing legal remedies, with or without notice.
20.1. The Service may contain links to third-party websites that are not operated or maintained by the Company and over which the Company has no control. These links are provided solely for your convenience and are not monitored, checked for accuracy, or endorsed by the Company. The Company does not accept any responsibility for the availability, content, completeness, accuracy, or usefulness of linked websites. Accessing such third-party websites is at your own risk, and you are encouraged to review their privacy policies and terms of use before using them.
21.1. If you have any concerns or questions about these Terms, you should contact Customer Service using your registered email address through the links provided on the Website.
21.2. The Company accepts no liability to you or any third party when responding to complaints or taking any related action.
21.3. If you are dissatisfied with the outcome of a bet, you should provide details of your grievance to Customer Service. The Company will endeavour to respond to such queries promptly, typically within a few days, and in any case within 28 days of receipt.
21.4. Disputes must be submitted within three days from the date the wager in question was settled. Claims made after this period will not be honoured. You are solely responsible for your account transactions.
21.5. If a dispute arises between you and the Company, Customer Service will attempt to resolve the issue. If no resolution is achieved, the matter may be escalated to management.
21.6. Should all internal resolution efforts fail, you have the right to request that the dispute be resolved through arbitration.
22.1. You may not assign these Terms or any of your rights or obligations under them without the prior written consent of the Company, which will not be unreasonably withheld. The Company may assign all or part of its rights and obligations under these Terms to any third party without your consent, provided that such third party is able to deliver a service of substantially similar quality. Notice of such assignment may be provided by posting on the Service.
22.2. If any provision of these Terms is found by a competent authority to be unenforceable or invalid, that provision will be modified to reflect its original intent as closely as possible under applicable law. The validity and enforceability of the remaining provisions will not be affected.
22.3. If you breach any material provision of these Terms, the Company may suspend or terminate your account and refuse to continue providing the Service, without prior notice. You will be promptly notified of any such action.
22.4. These Terms remain in effect as long as you access or use the Service or remain a customer or visitor of the Website. Termination of your account, for any reason, does not affect the survival of these Terms.
22.5. Words in the singular include the plural and vice versa; masculine terms include feminine and neuter, and references to persons include individuals, partnerships, associations, trusts, and corporations.
22.6. No waiver by the Company of any breach or threatened breach of these Terms is valid unless made in writing and signed by the Company. Any waiver is limited to the specific instance and does not constitute a waiver of future rights or provisions. Failure by the Company to enforce any provision at any time is not a waiver of that provision or the right to enforce it later.
22.7. By accessing or using the Service, you acknowledge that you have read, understood, and agreed to every part of these Terms. You irrevocably waive any future argument or claim to the contrary.
22.8. In case of any discrepancy between the English version of these Terms and any other language version, the English version prevails.
22.9. These Terms are governed exclusively by the law in force in the Republic of Costa Rica.
22.10. These Terms constitute the entire agreement between you and the Company concerning your use of the Service and supersede all prior agreements and communications, whether oral or written, regarding the subject matter.